Frequently Asked Questions

Why is it important to have a professional website?

There are many good reasons to have a website. For example, a professional website increases your business' credibility. Your website will have a powerful impact on a prospective customer's confidence in you. Taking the time to develop a professional-quality site that provides well-written, informative content and helpful product and contact information will create an overall image your customers can trust

Why do I need the services of a professional web designer?

A competent, professional web designer does more than just build pages. Not only does he have the tools and skills to create sites that are visually appealing, easy to find and navigate, and provide a positive customer experience; he can take the project from start to finish so you don't have to worry about all the technical details involved with getting your business online.

How do I get my business online?

It's easy. We'll help you every step of the way. There are a few questions you can ask yourself to get started. It's OK if you don't have all the answers right away; we are here to help. We will sit down and discuss your needs and answer any questions you may have. We will talk about the appropriate look and feel of your new site and make suggestions about features and content. We want your site to be an online extension of your business and brand. Using the information we have gathered, as well as some research of the competitive landscape, we begin to custom design and build your site. We provide you with a special Web address so that you can monitor the progress and make comments or suggestions along the way. When we are finished and you are satisfied with the results, we publish your site to the Internet.

What do I need to provide as a client?

We encourage your input throughout the design process for preferences in colors, graphics, and content-related features. However, your main focus will be to provide informational content such as text, pictures, and your logo. We request that any content that you submit be in electronic format such as word processing files, email messages, and digital image files. While we will accept photographs and printed materials, they tend to slow down the process and may incur additional charges.

How long does it take?

Depending on current workload, our designers can have a homepage design and layout ready to submit for your review usually within 2 weeks of your initial consultation and receipt of your deposit. The entire process can take anywhere from 4-8 weeks depending on the complexity of your site design, number of add-on features, and receipt of content from the client.

How much will it cost?

Costs vary depending on the size and complexity of the site and are typically determined after the initial consultation. However, we want to give you a good idea of what to expect up front so we have prepared price guidelines for our development services.

Are there recurring costs after the site has been launched?

Yes. After your site is online, the only cost to keep it there is the annual hosting charge (first year payable prior to launch) charged to your credit card by the data center. Of course, requests for adding additional content and/or functionality will incur additional one-time fees. We will explain it all in our consultation.

What if my site's content requires updates and changes?

There will be no charge to perform a reasonable amount of "tweaks" to the site for the first week after the site is launched. Subsequently, an hourly maintenance rate will apply.

Can I make any updates myself?

Yes. While creating additional pages and/or functionality usually requires a professional, most content can be updated by the client. We design the site with ease of update in mind. However, you must be trained before you can perform any updates. We offer a personal training session along with a step-by-step users manual for an additional charge. These sessions can be performed in person or via teleconference.

Can you "guarantee" top placement in the search engines?

Guaranteeing a top ranking in the search engines is impossible. With 100 billion websites online and thousands more added every day, the competition is tremendous. Search engines have to periodically visit each site to index them. We want your website to rank as highly as possible in search engines, so we consult with you on your targeted keywords and phrases, and build them strategically into your site to enhance your search engine visibility. We can also suggest simple things that you can do to help your search engine rankings.

If you have a question that didn't get answered here, please feel free to call us at 315-730-4727 or contact us online. We look forward to hearing from you.